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What are your Trading Hours?

Mon. – Sat. 10:00am -5:00pm

Sun. 10am – 4.00pm

How many outlets do you have?

We have 3 stores:

Hoppers Crossing – 2 Shaft Court 3029

Ferntree Gully – Mountain Gate Shopping Centre Ferntree Gully 3156

Bentleigh East – 787 Centre Road 3165

Do you need a licence for a parrot?

There are very few parrots that require a licence. Most birds we sell are foreign species or more common Australian species not requiring a licence.

Do i need to bring in a carry cage to transport my bird home?

No, we will supply a cardboard box for transport. Most people believe that birds should travel in a wire cage however this is not the case. Birds can get startled in a wire cage, take off and bang their heads. A dark box is best so they can relax.

Can I return my Bird if I decide I no longer want it?

Yes, a bird can be returned within 72 hours if you change your mind and a 75% refund will be given. As long as the bird is in the same condition.

Can I order different items which are not stocked in your store?

In most cases yes. We have accounts with many wholesalers so different branded items are available on a pre-paid basis. Please ask in store.

Do you deliver?

Yes we have a company van that can deliver all bulky items. Delivery fee depends on your suburb and whether you need a second person to help carry the items. Please ask in store.

What form of payment do you accept?

We accept cash, eftpos, standard credit cards (No diners or American Express) and also PayPal.

 

What do I do if I have a warranty issue with a product?

First of all we need a copy of the original receipt of purchase which is required by the product wholesaler. After checking whether the item is actually faulty we will replace the item with the same or an equivalent product in store on the day. This is a major benefit of buying from ‘real’ store rather than an online store.

Pet Bird Care – Tips, Tricks and Training

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