Frequently Asked Questions
Everything you need to know about Victorian Bird Co
Hoppers Crossing & Ferntree Gully
Monday – Friday 10:00am – 5:30pm
Saturday 9:30am – 5:00pm
Sunday 10:00am – 4:30pm
Norlane (Geelong)
Monday – Saturday 9:30am – 5:00pm
Sunday 10:00am – 4:00pm
We have 3 stores:
Hoppers Crossing – 2 Shaft Court 3029
Ferntree Gully – Mountain Gate Shopping Centre Ferntree Gully 3156
Geelong – 57 Alkira Ave, Norlane VIC 3214
There are very few parrots that require a licence. Most birds we sell are foreign species or, more common Australian species not requiring a license.
For more information about Licenses in Victoria go to: Private wildlife licences
No, we will supply a cardboard box for transport. Most people believe that birds should travel in a wire cage. However, this is not the case. Birds can get startled in a wire cage, take off and bang their heads. A dark box is best, so they can relax.
Yes, if you change your mind and return the bird within 72 hours of your purchase, a 75% refund will be given. As long as the bird is in the same condition.
In most cases, yes. We have accounts with many wholesalers, so different branded items are available on a pre-paid basis. Please ask in-store.
Yes, we have a company van that can deliver all sorts of bulky items. The delivery fee depends on your suburb and whether you need a second person to help carry the items. Please ask in-store. Yes, we have a company van that can deliver all bulky items. The delivery fee depends on your suburb and whether you need a second person to help carry the items. Please ask in-store.
We accept cash, EFTPOS, standard credit cards (No Diners or American Express), PayPal and also Afterpay.
First of all we need a copy of the original receipt of purchase which is required by the product wholesaler. After checking whether the item is actually faulty we will replace the item with the same or an equivalent product in store on the day. This is a major benefit of buying from 'real' store rather than an online store.