Return Policy

If for any reason you are not satisfied, return your purchase in its original packaging with all accessories and parts. Bring the item with your original receipt for a refund or exchange (subject to the terms and conditions below).

Livestock Return Policy

By law, birds returned within the first 72 hours irrespective of reason must be refunded at 75% of the total purchase price provided the bird is in original condition.
After 72 hours and for up to 7 days, the seller is not obliged to take the bird back; however, at VBC, we will take the bird back at our discretion at 50% of the original purchase price.
After seven days, the bird is the buyers’ full responsibility to re-home if no longer required.

Products Return Policy

Any products used or opened will not be refunded.

Any unused or unopened items in a perfect resale condition within the first seven days will be 100% refunded.

* Original receipt must be presented.

ENQUIRY

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    • Exciting New Store Opening Late 2022
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    Hoppers Crossing - 2/2 Shaft Court 3029

    Ferntree Gully - Shop 58 Mountain Gate Shopping
    Centre, Ferntree Gully Road 3156

    Hoppers Crossing Opening Hours

    Monday 9:30 AM - 5:30 PM
    Tuesday 9:30 AM - 5:30 PM
    Wednesday 9:30 AM - 5:30 PM
    Thursday 9:30 AM - 5:30 PM
    Friday 9:30 AM - 5:30 PM
    Saturday 9:30 AM - 5:00 PM
    Sunday 10:00 AM - 4:30 PM

    Ferntree Gully Opening Hours

    Monday 9:30 AM - 5:30 PM
    Tuesday 9:30 AM - 5:30 PM
    Wednesday 9:30 AM - 5:30 PM
    Thursday 9:30 AM - 5:30 PM
    Friday 9:30 AM - 5:30 PM
    Saturday 9:30 AM - 5:00 PM
    Sunday 10:00 AM - 4:30 PM

    Norlane VIC 3214 – Alkira Ave

    Norlane Opening Thursday, January 27th

    Monday 9:30 AM – 5:30 PM
    Tuesday 9:30 AM – 5:30 PM
    Wednesday 9:30 AM – 5:30 PM
    Thursday 9:30 AM – 5:30 PM
    Friday 9:30 AM – 5:30 PM
    Saturday 9:30 AM – 5:00 PM
    Sunday 10:00 AM – 4:30 PM

    YOU CAN FIND US

    Hoppers Crossing - 2/2 Shaft Court 3029

    Ferntree Gully - Shop 58 Mountain Gate Shopping Centre, Ferntree Gully Road 3156

    Norlane VIC 3214 - Alkira Ave

    Pet Bird Care – Tips, Tricks and Training

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