Return Policy

If for any reason you are not satisfied, return your purchase in its original packaging with all accessories, and parts, with your original receipt, for a refund or exchange (subject to the terms and conditions below).

Livestock Return Policy

By law birds which are returned within the first 72 hours irrespective of reason must be refunded at 75% of the total purchase price provided the bird is in original condition.

After the 72 hour period and for up to 7 days, the seller is not obliged to take the bird back however at VBC we will take the bird back at our digression at 50% of the original purchase price.

After the 7 day period the bird is the buyers’ full responsibility to re-home if no longer required.

Products Return Policy

Any products used or opened will not be refunded.

Any unused or unopened items in perfect resale condition within the first 7 days will be 100% refunded.

* Original receipt must be presented.

ENQUIRY

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    Hoppers Crossing - 2/2 Shaft Court 3029

    Ferntree Gully - Shop 58 Mountain Gate Shopping
    Centre, Ferntree Gully Road 3156

    Opening Hours

    Monday 9:30 AM - 5:30 PM
    Tuesday 9:30 AM - 5:30 PM
    Wednesday 9:30 AM - 5:30 PM
    Thursday 9:30 AM - 5:30 PM
    Friday 9:30 AM - 5:30 PM
    Saturday 9:30 AM - 5:00 PM
    Sunday 10:00 AM - 4:30 PM

    Mini Outlet (NOTE: Small store/ Less variety) Bentleigh East - 787 Centre Road 3165

    Bentleigh East Opening Hours

    Monday 10:00 AM - 5:00 PM
    Tuesday 10:00 AM - 5:00 PM
    Wednesday 10:00 AM - 5:00 PM
    Thursday 10:00 AM - 5:00 PM
    Friday 10:00 AM - 5:00 PM
    Saturday 10:00 AM - 5:00 PM
    Sunday 10:00 AM - 4:00 PM

     

    YOU CAN FIND US

    Hoppers Crossing - 2/2 Shaft Court 3029

    Ferntree Gully - Shop 58 Mountain Gate Shopping Centre, Ferntree Gully Road 3156

    Mini Outlet (NOTE: Small store/ Less variety) Bentleigh East - 787 Centre Road 3165

    Pet Bird Care – Tips, Tricks and Training

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