Health Policy

Pet Shops must offer a Health Guarantee for seven days for your new Pet. The Health Guarantee covers any health problems unseen but traceable to the point of sale. A refund or replacement of an equivalent bird applies. The business is NOT responsible for covering costs for veterinarians or animal health professionals who have been elected to be used by the purchaser.

It is a condition of this guarantee that the sales receipt and the body of the bird (should a fatality occur) be presented when requested.

Victorian Bird Company recommends The Unusual Pet Vets for ongoing support for your new bird. This includes regular check-ups, microchipping (where applicable), and emergency health concerns. They can be contacted on 03 9758 8851


If an animal is returned within three days for any other reason, the pet shop proprietor must refund 75% of the purchase price or offer a replacement animal with the same guarantee. Hard goods (enclosures, toys, equipment) can only be returned if unused and in original packaging.


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